Customer Service

You may order by phone at 214-773-7258 or online using our secure system (see below).

To order online click the shopping cart to the right of the cars you want to purchase and click "Check Out" at the bottom. You will be taken to a secure ordering page where you enter billing and shipping information.

Because we use a secure server and a Thawte site certificate from our web hosting provider some browsers may give a warning saying "The site certificate name does not match." This is ok it just means the browser doesn't know to look for our company under our web host's certificate. This in no way affects the security of your information.

How do you know your browser is communicating with a secure server? When you're prompted for your credit card information look for one of these icons at the bottom of your browser. Also, look to see that the URL at the top of your browser has "https://" at the begining.

If you have any trouble or you feel more comfortable talking to a live person you can order via phone.

All items shown on this website are available in limited quantities, sometimes very limited. If your order cannot be fulfilled because of sold out merchandise, we will notify you via email or phone.

 For International Orders Outside of the United States

Our credit card processor does not accept credit cards issued by non-US banks. Therefore, orders placed outside of the United States must be paid for in advance by money order (see details below).

We accept the following major credit cards: American Express, Discover, Mastercard and Visa.

We also accept Money Orders.
To pay by money order:

Call us to:
  Verify the items you want are in stock
  Tell us to hold them for you because you are sending a money order.
  Get the total price for your order.
Make the money order payable to 'South Philly Diecast'.
Along with the money order include a legible note which has your name, address, phone number and exact order.
Send the payment and order to the address above.

Orders will not be shipped until the money order is recieved and cashed.

Items can only be held for 7 days, then they are put back into general inventory.

All orders are shipped via the US Mail - Priority Mail. If you require a different shipping company please let us know via phone, email, or comment section of the online order form. All orders are sent with delivery confirmation and insurance (for rare, fragile or orders over $150.00). This is done for the protection of both South Philly Diecast and our customers. Tracking confirmation and insurance (where applicable) tends to increase shipping amounts by about $2.00 on average. This charged is rolled into the shipping charge listed using our online ordering system. Because we take less losses due to lost and damaged merchandise we are able to offer most of our cars at lower rates than other online retailers. Your USPS tracking number can be emailed to you when your order is shipped. USPS Parcel Tracker

For orders up to $50.00 shipping = $6.00
For orders from $51.00 to $100.00 shipping = $8.00
For orders from $101.00 to $150.00 shipping = $11.00
For orders over $150.00 shipping = $15.00

Note: Shipping rates are approximate. Rates for non-standard orders may vary slightly, e.g. some cars are heavier or lighter than average. Also large orders or bulky items may result in modified shipping charges. Shipping rates apply to orders in the continental U.S. only.

Orders are usually filled and shipped within 48 hours. Your credit card will not be charged until the order is ready to be shipped.

All orders are provided with a 30 day money back guarantee. If you are not completely satisfied, return your purchase within 30 days of purchase for a refund. All returned orders are subject to a 20% restocking fee. Shipping fees cannot be refunded. All returned items must include original packaging and invoice. All orders are thoroughly checked (and in some cases photographed) for defects prior to shipping.

South Philly Diecast has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this site.

Any and all personal information which comes to us is used only for the purposes of fulfilling your order and giving you the best possible service. We do not share any personal information with any third parties nor do we use any personal information for any other purposes.

This site makes message boards and/or classified ad boards available to it's users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Children under the age of 13 are explicitly prohibited in participating in these forums without prior parental consent. If you have a child under the age of 13 that is or has been participating in our newsletter or classified ad board and wish to disallow this activity contact us and we will take the necessary actions.

This site contains links to other sites. South Philly Diecast is not responsible for the privacy practices or the content of such web sites. We may offer to our users several news feeds. South Philly Diecast is not responsible for the content of these news feeds, however we do monitor them to ensure quality information is presented.

This site uses cookies for the shopping cart program. These cookies are used only to track shopping carts orders. No personal information is contained in these cookies. These cookies are erased once your browser session ends.

We use an outside ad company to display ads on our site. These ads may contain cookies. Cookies received with banner ads may be collected by our ad company, and we do not have access to this information.

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We monitor all information coming into our site from outside sources daily, including but not limited to; classified postings, message boards, news feeds, links, advertisers and IP addresses. We may use your IP address to help diagnose problems with our server and to administer our web site. This information cannot be used to personally identify you. If you have any questions about this privacy statement, the practices of this site, or your dealings with South Philly Diecast, you can contact us via phone or email as listed above.